{"id":8022,"date":"2024-03-06T11:19:37","date_gmt":"2024-03-06T10:19:37","guid":{"rendered":"https:\/\/www.amisdeleuro.org\/?page_id=8022"},"modified":"2024-03-06T11:21:37","modified_gmt":"2024-03-06T10:21:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.amisdeleuro.org\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8022\" class=\"elementor elementor-8022\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-b3eb4c8 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-equal-height-no\" data-id=\"b3eb4c8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1b4d44a4\" data-id=\"1b4d44a4\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2db6f300 ob-has-background-overlay elementor-widget elementor-widget-spacer\" data-id=\"2db6f300\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_spacerat_use&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7299f2c3 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"7299f2c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FREQUENTLY ASKED QUESTIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7496229d ob-has-background-overlay elementor-widget elementor-widget-spacer\" data-id=\"7496229d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_spacerat_use&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-1f31650 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-equal-height-no\" data-id=\"1f31650\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-612a4ee\" data-id=\"612a4ee\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba707a8 ob-has-background-overlay elementor-widget elementor-widget-spacer\" data-id=\"ba707a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_spacerat_use&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87983b2 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"87983b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This page lists the most common questions and problems you may encounter when using the various features of the site or the forum. It has been designed to provide you with quick answers while optimising the workload of our volunteers, so please only contact them as a last resort, and don't forget to include your member number.<\/p><ol><li style=\"list-style-type: none;\"><ol><li><u><strong>Membership renewal<\/strong><\/u><br \/><ul><li style=\"list-style-type: none;\"><ul><li><em><strong>Question 1.1<\/strong>\u00a0:<\/em>\u00a0I haven't renewed my membership on time, can I still do so?<br \/><strong><em>Response:<\/em>\u00a0<\/strong>Your membership fee is valid until 31 January of the following year. Before and after this date, you can pay for the new year's membership in your member area, then My account\/My information\/Contribution:\u00a0<a href=\"http:\/\/www.amisdeleuro.org\/en\/static\/divers\/FAQ-Rgt_Cotisation.jpg\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/www.amisdeleuro.org\/static\/divers\/FAQ-Rgt_Cotisation.jpg\" \/><\/a><\/li><\/ul><\/li><\/ul><br \/><ul><li style=\"list-style-type: none;\"><ul><li><em><strong>Question 1.2:\u00a0<\/strong><\/em>On some pages, I get the message \"You do not have the necessary rights\".<br \/><strong><em>Response:<\/em>\u00a0<\/strong>You are not logged in or you have not paid your membership fee (see R1).<br \/>\u00a0<\/li><li><em><strong>Question 1.3:\u00a0<\/strong><\/em>I paid my membership fee by cheque or bank transfer a few days ago and I still haven't received my login details. Is this normal?<br \/><em><strong>Response:<\/strong><\/em>\u00a0Yes, this is normal, as our treasurer needs time to process requests. You will be informed by email when your request has been processed, and we strongly advise you to pay by credit card, as the registration process is immediate. However, if you have any problems paying your membership fee, please write to\u00a0<a href=\"mailto:tresorier@amisdeleuro.org?subject=%5BFAQ%5D%20R%C3%A8glement%20de%20cotisation%20par%20ch%C3%A8que\">tresorier@amisdeleuro.org<\/a>.<\/li><\/ul><\/li><\/ul><br \/><ul><li><em><strong>Question 1.4<\/strong>\u00a0:<\/em>\u00a0I've renewed my subscription by credit card and I still can't use the site's services.<br \/><em><strong>Response:<\/strong><\/em>\u00a0Check that you have not paid your membership fee by crediting your group orders account (CCG). In this case, write to our treasurer at\u00a0<a href=\"mailto:tresorier@amisdeleuro.org?subject=%5BFAQ%5D%20R%C3%A8glement%20cotisation%20%C3%A0%20partir%20compte%20CCG\">tresorier@amisdeleuro.org<\/a>.<\/li><\/ul><\/li><\/ol><\/li><\/ol><p>\u00a0<\/p><ol><li style=\"list-style-type: none;\"><ol><li><u><strong>Membership card<\/strong><\/u><br \/><ul><li style=\"list-style-type: none;\"><ul><li><strong><em>Question 2.1:<\/em>\u00a0<\/strong>How do I get my membership card?<br \/><strong><em>Response:<\/em>\u00a0<\/strong>As soon as your account is activated, you can access your membership card from your Member Area, then My account\/My information\/Subscriptions. It is available in PDF format opposite the years for which you have subscribed.<\/li><\/ul><\/li><\/ul><br \/><ul><li><strong><em>Question 2.2:<\/em>\u00a0<\/strong>What is the purpose of my membership card?<br \/><strong><em>Response:<\/em>\u00a0<\/strong>Your membership card can entitle you to discounts or even free admission to certain numismatic events, as well as discounts with certain AD\u20ac partner professionals (see list).\u00a0<a href=\"http:\/\/www.amisdeleuro.org\/fr\/8\">here<\/a>. It is available in PDF format, so you can present it as it is on your mobile device or print it out.<\/li><\/ul><\/li><\/ol><\/li><\/ol><p>\u00a0<\/p><ol><li style=\"list-style-type: none;\"><ol><li><u><strong>Identification and personal information on the main site\u00a0<\/strong><\/u><br \/><ul><li style=\"list-style-type: none;\"><ul><li><em><strong>Question 3.1:<\/strong><\/em>\u00a0I can't remember my password to access the site. Who do I contact?<br \/><em><strong>Response:<\/strong><\/em>\u00a0In the Member Area, below the fields for entering your login and password, there is a link entitled \"Forgot your password? All you have to do is enter the email address by which you registered, and an email will be sent to you with a link that you can click to reset your password.<\/li><\/ul><\/li><\/ul><br \/><ul><li style=\"list-style-type: none;\"><ul><li><em><strong>Question 3.2:<\/strong>\u00a0<\/em>I've requested an email to be sent to reset my password, but I haven't received a message. What should I do?<br \/><em><strong>Response:<\/strong><\/em>\u00a0First of all, make sure that the message has not been considered undesirable by your e-mail service. If this is not the case, contact our secretary at :\u00a0<a href=\"mailto:secretaire@amisdeleuro.org?subject=%5BFAQ%5D%20Perte%20mot%20de%20passe%20connexion%20au%20site\">secretaire@amisdeleuro.org<\/a>.<\/li><\/ul><\/li><\/ul><br \/><ul><li style=\"list-style-type: none;\"><ul><li><em><strong>Question 3.3:<\/strong>\u00a0<\/em>How do I change my password?<br \/><em><strong>Response:<\/strong><\/em>\u00a0You can change your password from your Member Area, then My account\/My information\/Password. Please note that changing your password will change both your password for the association's website and your password for your account.\u00a0<a href=\"http:\/\/www.amisdeleuro.org\/en\/\">https:\/\/www.amisdeleuro.org<\/a>\u00a0but also that of the forum\u00a0<a href=\"http:\/\/www.amisdeleuro.org\/en\/forum\/\">https:\/\/www.amisdeleuro.org\/forum\/<\/a>.<\/li><\/ul><\/li><\/ul><br \/><ul><li style=\"list-style-type: none;\"><ul><li><strong><em>Question 3.4:<\/em>\u00a0<\/strong>I've changed my email address or moved house since I registered. How can I change my details?<br \/><strong><em>Response:<\/em>\u00a0<\/strong>You can change your email and personal address from your Member Area, then My account\/My information\/Other information. Please note that if you change your email address on the site, you must write to\u00a0<a href=\"mailto:secretaire@amisdeleuro.org?subject=%5BFAQ%5D%20Changement%20de%20mail%20du%20forum\">secretaire@amisdeleuro.org<\/a>\u00a0so that the change can also be posted on the forum, if you have an account.<\/li><\/ul><\/li><\/ul><br \/><ul><li><strong><em>Question 2.1:<\/em>\u00a0<\/strong>How do I get my membership card?<br \/><strong><em>Response:<\/em>\u00a0<\/strong>As soon as your account is activated, you can access your membership card from your Member Area, then My account\/My information\/Subscriptions. It is available in PDF format opposite the years for which you have subscribed.<\/li><\/ul><\/li><\/ol><\/li><\/ol><p>\u00a0<\/p><ol><li style=\"list-style-type: none;\"><ol><li><u><strong>Forum<\/strong><\/u><br \/><ul><li style=\"list-style-type: none;\"><ul><li><em><strong>Question 4.1:<\/strong>\u00a0<\/em>I can't remember my password for the forum.<br \/><strong><em>Response:<\/em>\u00a0<\/strong>The password for the site and the forum are identical. If you can't remember it, write to\u00a0<a href=\"mailto:secretaire@amisdeleuro.org?subject=%5BFAQ%5D%20Changement%20de%20mail%20sur%20le%20forum\">secretaire@amisdeleuro.org<\/a>.<\/li><\/ul><\/li><\/ul><br \/><ul><li><em><strong>Question 4.2:<\/strong><\/em>\u00a0I'd like to change my username on the forum. What should I do?<br \/><em><strong>Response:<\/strong>\u00a0<\/em>Only the secretary can make this change, please write to\u00a0<a href=\"mailto:secretaire@amisdeleuro.org?subject=%5BFAQ%5D%20Changement%20de%20pseudo%20sur%20le%20forum\">secretaire@amisdeleuro.org<\/a>.<\/li><\/ul><\/li><\/ol><\/li><\/ol><p>\u00a0<\/p><ol><li><u><strong>Grouped orders<\/strong><\/u><br \/><ul><li style=\"list-style-type: none;\"><ul><li><em><strong>Question 5.1:\u00a0<\/strong><\/em>I have placed my order but have not received a confirmation email.<br \/><strong><em>Response:<\/em>\u00a0<\/strong>The message we have sent you may have been considered undesirable. Check your order history in your personal space (Home\/Bundle account\/Consult my account). If you can't find your order in the list, you probably haven't validated the last stage of your order. Enter your order again.<\/li><\/ul><\/li><\/ul><br \/><ul><li style=\"list-style-type: none;\"><ul><li><em><strong>Question 5.2:<\/strong><\/em>\u00a0I have placed my order but have not yet received it.<br \/><strong><em>Response:<\/em>\u00a0<\/strong>Orders are only placed with our suppliers once all our members' orders have been placed and paid for. They are then sent to our volunteer shippers. The sending volunteers have hundreds of orders to prepare, in their own time, to serve you, so they need to be patient and inundating them with emails only slows down the process. You can follow the shipments on the forum at this address:\u00a0<a href=\"http:\/\/www.amisdeleuro.org\/en\/forum\/viewforum.php\/?f=79\" target=\"_blank\" rel=\"noopener\">https:\/\/www.amisdeleuro.org\/forum\/viewforum.php?f=79<\/a><\/li><\/ul><\/li><\/ul><br \/><ul><li style=\"list-style-type: none;\"><ul><li><em><strong>Question 5.3:<\/strong><\/em>\u00a0My order is shown as shipped but I still haven't received it, or I have received my order but not in full.<br \/><em><strong>Response:\u00a0<\/strong><\/em>If you do not receive your order by the deadline, or if it is incomplete, please send us the following certificate:\u00a0<a href=\"http:\/\/www.amisdeleuro.org\/en\/static\/commandes\/attestation_commande_non_recue.pdf\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.amisdeleuro.org\/static\/commandes\/attestation_commande_non_recue.pdf<\/a><\/li><\/ul><\/li><\/ul><br \/><ul><li style=\"list-style-type: none;\"><ul><li><em><strong>Question 5.4:\u00a0<\/strong><\/em>Who should I send my group order to if I want to send it by post?<br \/><em><strong>Response:\u00a0<\/strong><\/em>Group orders must be placed exclusively via the site's group orders module at this address http:\/\/www.amisdeleuro.org\/fr\/commandes. Orders placed by any other means will not be taken into account.<\/li><\/ul><\/li><\/ul><br \/><ul><li><em><strong>Question 5.5\u00a0<\/strong>:<\/em>\u00a0I've made a mistake on my order and I'd like to make a correction. What should I do?<br \/><em><strong>Response<\/strong>\u00a0:<\/em>\u00a0For any corrections, please write to\u00a0<a href=\"mailto:directeur.collection@amisdeleuro.org?subject=%5BFAQ%5D%20Demande%20de%20modification%20d%27une%20commande%20group%C3%A9e\">directeur.collection@amisdeleuro.org<\/a>\u00a0as soon as possible and no later than the end date for opening the Grouped Order, as indicated in the Information Letter.<\/li><\/ul><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FOIRE AUX QUESTIONS Cette page, recense les questions et probl\u00e8mes les plus courants que vous pouvez rencontrer lors de l&rsquo;utilisation des diff\u00e9rentes fonctionnalit\u00e9s du site ou du forum. Elle a \u00e9t\u00e9 r\u00e9alis\u00e9e dans le but de vous apporter des r\u00e9ponses rapides tout en optimisant la charge de travail des b\u00e9n\u00e9voles, ne les contactez donc qu&rsquo;en dernier recours et n&rsquo;oubliez pas de bien pr\u00e9ciser votre num\u00e9ro d&rsquo;adh\u00e9rent. Renouvellement de la cotisation Question 1.1\u00a0:\u00a0Je n&rsquo;ai pas renouvel\u00e9 ma cotisation dans les temps, puis-je encore le faire ?R\u00e9ponse :\u00a0Votre cotisation est valable jusqu&rsquo;au 31 janvier de l&rsquo;ann\u00e9e suivante, avant cette date, tout comme apr\u00e8s, vous pouvez payer l&rsquo;adh\u00e9sion de la nouvelle ann\u00e9e dans votre espace membre puis Mon compte\/Mes informations\/Cotisations :\u00a0 Question 1.2 :\u00a0Sur certaines pages, je rencontre le message \u00ab\u00a0Vous n&rsquo;avez pas les droits n\u00e9cessaires\u00a0\u00bb.R\u00e9ponse :\u00a0Vous ne vous \u00eates pas identifi\u00e9 ou alors vous n&rsquo;avez pas r\u00e9gl\u00e9 votre adh\u00e9sion (voir R1).\u00a0 Question 1.3 :\u00a0J&rsquo;ai r\u00e9gl\u00e9 ma cotisation par ch\u00e8que ou par virement depuis quelques jours et je n&rsquo;ai pas encore re\u00e7u d&rsquo;identifiant de connexion, est-ce normal ?R\u00e9ponse :\u00a0Oui, c&rsquo;est normal, il faut le temps \u00e0 notre tr\u00e9sorier de traiter les demandes, vous serez inform\u00e9 par email lorsque celle-ci sera effectu\u00e9e, nous vous invitons vivement \u00e0 proc\u00e9der \u00e0 un paiement par carte bancaire, car le processus d&rsquo;inscription est imm\u00e9diat. Si toutefois vous rencontrez un probl\u00e8me relatif au r\u00e8glement de votre cotisation, vous pouvez \u00e9crire \u00e0\u00a0tresorier@amisdeleuro.org. Question 1.4\u00a0:\u00a0J&rsquo;ai effectu\u00e9 un renouvellement de ma cotisation par carte bancaire et je ne peux toujours pas profiter des services du site.R\u00e9ponse :\u00a0V\u00e9rifiez que vous n&rsquo;avez pas r\u00e9gl\u00e9 votre cotisation par un cr\u00e9dit sur votre compte commandes group\u00e9es (CCG). En effet, les r\u00e8glements des commandes group\u00e9es et les r\u00e8glements des cotisations se font \u00e0 part, dans ce cas \u00e9crivez \u00e0 notre tr\u00e9sorier \u00e0\u00a0tresorier@amisdeleuro.org. \u00a0 Carte adh\u00e9rent Question 2.1 :\u00a0Comment puis-je obtenir ma carte adh\u00e9rent ?R\u00e9ponse :\u00a0Vous pouvez acc\u00e8der \u00e0 votre carte adh\u00e9rent, d\u00e8s que votre compte est activ\u00e9, depuis votre Espace Membre puis Mon compte\/Mes informations\/Cotisations. Elle vous est propos\u00e9e au format PDF en face des ann\u00e9es pour lesquelles vous avez adh\u00e9r\u00e9. Question 2.2 :\u00a0Quelle est l&rsquo;utilit\u00e9 de ma carte adh\u00e9rent ?R\u00e9ponse :\u00a0Votre carte adh\u00e9rent peut vous permettre d&rsquo;obtenir des r\u00e9ductions voire des gratuit\u00e9s \u00e0 certains \u00e9v\u00e9nements numismatiques et \u00e9galement des r\u00e9ductions chez certains professionnels partenaires des AD\u20ac, voir la liste\u00a0ici. Elle vous est propos\u00e9e au format PDF, vous pouvez donc la pr\u00e9senter tel quelle via votre appareil mobile ou l&rsquo;imprimer. \u00a0 Identification et informations personnelles sur le site principal\u00a0 Question 3.1 :\u00a0Je ne me rappelle plus de mon mot de passe pour acc\u00e9der au site. A qui dois-je m&rsquo;adresser ?R\u00e9ponse :\u00a0Depuis l&rsquo;Espace Membre, en dessous des zones de saisies de votre identifiant et de votre mot de passe, vous avez un lien \u00ab\u00a0Mot de passe oubli\u00e9 ?\u00a0\u00bb Vous devez juste renseigner votre email avec lequel vous vous \u00eates inscrit, un mail vous sera envoy\u00e9 avec un lien sur lequel vous \u00eates invit\u00e9 \u00e0 cliquer pour r\u00e9initialiser votre mot de passe. Question 3.2 :\u00a0J&rsquo;ai r\u00e9alis\u00e9 une demande d&rsquo;envoi d&#8217;email en vue d&rsquo;une r\u00e9initialisation de mot de passe, mais je n&rsquo;ai pas re\u00e7u de message, que dois-je faire ?R\u00e9ponse :\u00a0En premier lieu, assurez-vous que le message n&rsquo;a pas \u00e9t\u00e9 consid\u00e9r\u00e9 comme ind\u00e9sirable par votre messagerie. Si ce n&rsquo;est pas le cas, contacter notre secr\u00e9taire \u00e0 l&rsquo;adresse :\u00a0secretaire@amisdeleuro.org. Question 3.3 :\u00a0J&rsquo;aimerais changer mon mot de passe, comment dois-je proc\u00e9der ?R\u00e9ponse :\u00a0Vous pouvez modifier votre mot de passe depuis votre Espace Membre puis Mon compte\/Mes informations\/Mot de passe. Attention, changer de Mot de Passe, change \u00e0 la fois celui du site de l\u2019association\u00a0https:\/\/www.amisdeleuro.org\u00a0mais aussi celui du forum\u00a0https:\/\/www.amisdeleuro.org\/forum\/. Question 3.4 :\u00a0J&rsquo;ai chang\u00e9 d&#8217;email, ou j&rsquo;ai d\u00e9m\u00e9nag\u00e9 depuis mon inscription. Comment puis-je modifier mes coordonn\u00e9es ?R\u00e9ponse :\u00a0Vous pouvez modifier votre email, votre adresse personnelle depuis votre Espace Membre puis Mon compte\/Mes informations\/Autres informations. Attention, si vous changer d&#8217;email sur le site, il faut \u00e9crire \u00e0\u00a0secretaire@amisdeleuro.org\u00a0afin de reporter \u00e9galement le changement sur le forum, si bien s\u00fbr vous avez un compte. Question 2.1 :\u00a0Comment puis-je obtenir ma carte adh\u00e9rent ?R\u00e9ponse :\u00a0Vous pouvez acc\u00e8der \u00e0 votre carte adh\u00e9rent, d\u00e8s que votre compte est activ\u00e9, depuis votre Espace Membre puis Mon compte\/Mes informations\/Cotisations. Elle vous est propos\u00e9e au format PDF en face des ann\u00e9es pour lesquelles vous avez adh\u00e9r\u00e9. \u00a0 Forum Question 4.1 :\u00a0Je ne me rappelle plus de mon mot de passe pour acc\u00e9der au forum.R\u00e9ponse :\u00a0Le mot de passe \u00a0du site et du forum sont identiques, si vous ne vous en souvenez plus, il faut \u00e9crire \u00e0\u00a0secretaire@amisdeleuro.org. Question 4.2 :\u00a0Je voudrais changer mon pseudo sur le forum, comment dois-je faire\u00a0?R\u00e9ponse :\u00a0Seul le secr\u00e9taire peut effectuer ce changement, \u00e9crivez \u00e0\u00a0secretaire@amisdeleuro.org. \u00a0 Commandes group\u00e9es Question 5.1 :\u00a0J&rsquo;ai pass\u00e9 ma commande mais je n&rsquo;ai pas re\u00e7u de mail de confirmation.R\u00e9ponse :\u00a0Il se peut que le message que nous vous avons envoy\u00e9 ait \u00e9t\u00e9 consid\u00e9r\u00e9 comme ind\u00e9sirable. Consultez l&rsquo;historique de vos commandes dans votre espace personnel (Accueil\/Compte commandes group\u00e9es\/Consulter mon compte). Si vous ne trouvez pas votre commande dans la liste, c&rsquo;est que vous n&rsquo;avez probablement pas valid\u00e9 la derni\u00e8re \u00e9tape de votre commande, ressaisissez votre commande. Question 5.2 :\u00a0J&rsquo;ai pass\u00e9 ma commande mais je ne l&rsquo;ai pas encore re\u00e7ue.R\u00e9ponse :\u00a0Les commandes aupr\u00e8s de nos fournisseurs ne sont effectu\u00e9es que lorsque toutes les commandes des adh\u00e9rents ont \u00e9t\u00e9 pass\u00e9es et r\u00e9gl\u00e9es, elles sont ensuite envoy\u00e9es aupr\u00e8s de nos b\u00e9n\u00e9voles exp\u00e9diteurs. Les b\u00e9n\u00e9voles exp\u00e9diteurs ont des centaines de commandes \u00e0 pr\u00e9parer, et cela sur leur temps personnel, pour vous servir, il faut donc s&rsquo;armer de patience et les inonder de mails ne fait que ralentir les op\u00e9rations. Vous pouvez suivre les envois sur le forum \u00e0 cette adresse\u00a0:\u00a0https:\/\/www.amisdeleuro.org\/forum\/viewforum.php?f=79 Question 5.3 :\u00a0Ma commande est indiqu\u00e9e comme exp\u00e9di\u00e9e mais je ne l&rsquo;ai toujours pas re\u00e7ue, ou j&rsquo;ai re\u00e7u ma commande mais pas dans son int\u00e9gralit\u00e9.R\u00e9ponse :\u00a0Si vous ne recevez pas votre commande dans les d\u00e9lais pr\u00e9vus, ou que celle-ci vous est parvenue incompl\u00e8te, renvoyez-nous l&rsquo;attestation suivante\u00a0:\u00a0https:\/\/www.amisdeleuro.org\/static\/commandes\/attestation_commande_non_recue.pdf Question 5.4 :\u00a0A qui dois-je adresser ma commande group\u00e9e si je souhaite l\u2019envoyer par courrier postale ?R\u00e9ponse :\u00a0Les commandes group\u00e9es doivent \u00eatre exclusivement pass\u00e9es<\/p>","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"pmpro_default_level":"","footnotes":""},"categories":[],"tags":[],"class_list":["post-8022","page","type-page","status-publish","hentry","pmpro-has-access"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.amisdeleuro.org\/en\/wp-json\/wp\/v2\/pages\/8022","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.amisdeleuro.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.amisdeleuro.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.amisdeleuro.org\/en\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/www.amisdeleuro.org\/en\/wp-json\/wp\/v2\/comments?post=8022"}],"version-history":[{"count":0,"href":"https:\/\/www.amisdeleuro.org\/en\/wp-json\/wp\/v2\/pages\/8022\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.amisdeleuro.org\/en\/wp-json\/wp\/v2\/media?parent=8022"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.amisdeleuro.org\/en\/wp-json\/wp\/v2\/categories?post=8022"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.amisdeleuro.org\/en\/wp-json\/wp\/v2\/tags?post=8022"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}